Complaints Procedure

At Kaytons, we are committed to providing our clients and customers with the best possible standard of service. Most concerns or problems can be informally resolved by contacting the office and speaking to the relevant department in question.

Tel: 0161 672 1144
Address: Kaytons Ltd, 365 Chapel Street, Salford, M3 5JT

If a complaint has not been satisfactorily resolved by the person in question, you will be required to email us with your complaint. You will receive acknowledgment of receipt within three working days of receiving it. We will then investigate your complaint which will be dealt by the office manager. A formal written outcome of our investigation will be sent to you within 15 working days.

At this stage, if you are still not satisfied, you should contact us again and we will arrange a separate review by a company Director. We will write to you within 15 working days of receiving your required confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review. You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

Their details are: The Property Ombudsman Ltd, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP. 01722 333 306.

Please note The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.